Job Description

About Brand

:

PERCH

isn't just a brand but a cult which aims to elevate Lifestyle for its members. We have picked up the most important element first- clothing, which elevates not only your look but confidence & mood as well. We'll keep adding more elements as we move forward!

Job Summary:

We're looking for a

Female Customer Care Executive

to join our team. The ideal candidate will have excellent verbal and written communication skills in English, a passion for providing exceptional customer service, and a strong ability to enhance customer satisfaction. In this role, you'll be responsible for resolving customer inquiries and fostering long-term relationships with clients.

Key Responsibilities

:

Respond to customer inquiries via phone, email, and chat promptly and professionally. Identify and resolve customer issues, escalating complex cases to appropriate teams as needed. Maintain a deep understanding of our products and services to provide accurate information and support. Record customer interactions and maintain detailed logs of issues and resolutions in the CRM system. Collect customer feedback and relay insights to improve products and services. Work closely with other departments (sales, operations, etc.) to ensure a seamless customer experience. Make calls to customer who have abandoned the purchase journey and help them conclude the purchase. Upsell products to existing customers over phone, chat, email, etc.

Qualifications:

High school diploma or equivalent; a degree in business or a related field is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-oriented mindset. Ability to work in a fast-paced environment and manage multiple tasks effectively.

Work Location

:

https://maps.app.goo.gl/8dmYKeAPEZWrMPz47

If you are passionate about

Customer Service

and

Sales

, and you thrive in a team-oriented environment, we would love to have you join our rocketship team.

For further inquiries, contact us at

hrxperch@gmail.com

or +91

9220894940

.

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off
Schedule:

Day shift
Application Question(s):

Why do you believe customer service is important foracompany? If a customer was upset, how would you approach the conversation to resolvetheissue? If a customer approaches you with several questions at the same time, how wouldyouhandleit? Work location in West Delhi, are you comfortable Commuting or Working On-Site Full-Time? We must fill this position urgently. Can you start immediately? Would you be comfortable with a compensation of up to ?15,000 per month for the role of Customer Care?
Work Location: In person