Job Description

Job Title : Customer Care Executive
Location : Head Office: Rajendra Place, New Delhi

Job Overview :
A Customer Care Executive, will be the first point of contact for our valued customers. He /She will be responsible for handling inbound and outbound calls, providing information on Jakson DG sets/Products, and assisting with customer queries related to the product, technical issues, and service requests. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams.

Key Responsibilities :

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide after-sales support and follow up on service requests and feedback.
• Provide product information, troubleshooting, and resolve service-related issues efficiently.
• Ensure seamless coordination with internal teams (technical, sales, and service) for effective issue resolution.
• Maintain accurate customer records and follow up on service requests.
• Deliver excellent customer service with clear and professional communication.

Skills and Qualifications :

• Excellent communication skills in English (fluent, both verbal and written).
• Strong customer service orientation with a problem-solving attitude.
• Ability to handle customer queries and complaints professionally, with attention to detail.
• Familiarity with power generation products, specifically DG sets, is an advantage.
• Proficient in using CRM software and MS Office (Excel, Word, Outlook).
• Strong interpersonal skills, with the ability to interact with diverse customers and internal teams.
• Ability to handle high volumes of calls while maintaining a positive customer experience.
• Prior experience in a call centre or customer service role is preferred.

Preferred Criteria :

• Female candidates are encouraged to apply (for gender diversity).
• Experience with technical products or in the power generation industry is a plus.
• Previous experience working in a call center, especially in a technical support or customer service role.

Educational Qualifications :

• Minimum of a Diploma or equivalent; a bachelor's degree is a plus.

Job Type: Full-time

Pay: Up to ?400,000.00 per year

Schedule:

• Day shift

Experience:

• Customer Care Service: 5 years (Required)
• Power Generation: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 30/12/2024