Job Description

The Customer Care Executive plays a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive relationship between the company and its customers. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities

• Customer Interaction:
• Handle inbound and outbound customer calls, emails, or chats.
• Provide accurate information about products, services, and company policies.
• Respond promptly to customer inquiries and complaints.
• Issue Resolution:
• Identify and troubleshoot customer problems, providing effective solutions.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Documentation and Reporting:
• Maintain detailed records of customer interactions and transactions.
• Prepare and submit regular reports on customer issues and resolutions.
• Feedback Management:
• Gather and document customer feedback to improve products or services.
• Communicate customer concerns to the management team for action.
• Collaboration:
• Coordinate with other departments (e.g., sales, technical support) to resolve customer issues.
• Share insights and suggestions to improve customer satisfaction and operational efficiency.
• Continuous Improvement:
• Stay updated on product or service knowledge.
• Participate in training sessions to enhance skills and knowledge.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person

Speak with the employer
+91 9654447476