Customer Care Executive
Job Description
Job Duties:
1. Handling Calls:
Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management.
FRESHERS with good english communication skills can also apply.
Job Type: Full-time
Pay: Up to ?300,000.00 per year
Schedule:
• Rotational shift
Ability to commute/relocate:
• Vasant Kunj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• Are you comfortable with rotational shifts?
• When are you available for face to face interview ?
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3565347
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear