Job Description

: Customer Care Executive

Position: Customer Care Executive

Location: Janakpuri, Delhi

Employment Type: Full-time

Experience Required: 1-3 years in customer service or similar roles

Salary: Competitive, based on experience

About Us: UnlistedSharesIndia.com is a platform specializing in the trading of unlisted shares. We aim to provide a seamless experience for customers exploring investment opportunities in this niche market. We are looking for dynamic and customer-focused individuals to join our team in Janakpuri.

Key Responsibilities:

Customer Support:

Handle inbound and outbound calls professionally and courteously.

Address customer queries related to unlisted shares, transactions, and account issues.

Provide accurate information about the company's services and policies.

Lead Conversion:

Educate potential customers about investment opportunities in unlisted shares.

Assist in onboarding new customers onto the platform.

Work towards achieving customer satisfaction and retention goals.

Issue Resolution:

Resolve customer complaints promptly and escalate complex issues to the appropriate department.

Follow up with customers to ensure satisfactory issue resolution.

Documentation and Reporting:

Maintain accurate call logs and customer interaction records.

Provide feedback and suggestions for improving customer service processes.

Collaboration:

Coordinate with other departments such as operations, website management, and marketing to ensure smooth customer journeys.

Skills and Qualifications:

Minimum 1 year of experience in customer care or a related field.

Strong communication skills in English and Hindi (both verbal and written).

Basic knowledge of financial markets or willingness to learn about unlisted shares.

Proficiency in using CRM tools and Microsoft Office Suite.

Problem-solving skills and the ability to remain calm under pressure.

Customer-oriented attitude with a focus on providing excellent service.

Preferred Qualifications:

Experience in the financial or investment sector is a plus.

Knowledge of unlisted shares and trading platforms.

Benefits:

Opportunity to work with a growing company in a niche market.

Training and development programs.

Competitive salary and performance-based incentives.

Friendly and collaborative work environment.

Job Types: Full-time, Permanent

Pay: ?180,000.00 - ?216,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person