Job Description

Position: Customer support executive

Key Responsibilities: 1. Customer Outreach: Make outbound calls to potential and existing customers, distributors and retailers. Identify and generate leads through cold calling and follow up on leads from marketing campaigns. 2. Product Presentation: Provide detailed information about products, features, and pricing to customers. Address customer inquiries and provide product recommendations based on customer needs. 3. Relationship Building: Build and maintain strong customer relationships to ensure repeat business and customer satisfaction. Regularly follow up with customers to ensure they are satisfied with their purchases and offer support as needed. 4. Sales Targets: Meet or exceed monthly sales targets and quotas. Track and report sales performance metrics. 5. Customer Database Management: Maintain accurate and up-to-date customer records in the CRM system. Record details of customer interactions and follow-up actions. 6. Feedback and Improvement: Collect customer feedback and provide insights to the sales and marketing teams for product and service improvements. Stay updated on industry trends, product knowledge, and competitors. Qualifications: Any Graduate Experience : Proven experience in telemarketing, telecalling or customer service roles of at least 1-2 year, preferably in the automotive or spare parts industry. • Proficient in MS Office and CRM software • Excellent communication and interpersonal skills.

Job location: Rudrapur Uttrakhand and Udhyog nagar Delhi.

• Strong persuasive and negotiation skills. • Ability to handle rejection and remain resilient. • Gender Preferred- Female CTC: 25 to 30K (Negotiable)

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• Customer service: 2 years (Preferred)
• B2B sales: 2 years (Preferred)
• Direct sales: 2 years (Preferred)
• Inside sales: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person