Job Description

We are seeking a dedicated and customer-oriented individual to join our dynamic Customer Support team. As a Customer Support Representative, you will be responsible for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

To Apply:

Interested person please call and send your CV #--->>--to9262285383-<<->>9205225573<<---#

• Customer Support:
• Handle incoming customer inquiries via phone, email, and chat.
• Provide prompt and accurate information regarding insurance policies, claims, and general inquiries.
• Resolve customer issues efficiently and effectively, escalating complex cases as needed.
• Policy Administration:
• Assist customers with policy-related tasks, such as renewals, modifications, and cancellations.
• Process policy changes and updates in a timely manner.
• Claims Processing:
• Guide customers through the claims process, providing necessary documentation and support.
• Verify claim information and ensure compliance with company policies and procedures.
• Customer Relationship Management:
• Build strong relationships with customers by providing excellent service and resolving issues to their satisfaction.
• Identify opportunities to improve customer satisfaction and loyalty.

Qualifications:

• Education: High School Diploma or equivalent.
• Experience: Previous experience in customer service or call center environment, preferably in the insurance industry.
• Skills:
• Strong verbal and written communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in computer skills, including CRM systems and Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Empathy and patience in dealing with diverse customer needs.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Flexible work arrangements.

If you are a passionate customer service professional with a strong desire to help others, we encourage you to apply.

To Apply:

Interested person please call and send your CV #--->>--to9262285383-<<-9205225573<<---#

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 18/11/2024