Job Description

:
Uboard India Ltd is looking for an Aftersales Executive to join our team. The Aftersales Executive will be responsible for managing customer interactions post-sales, resolving product-related issues, and ensuring customer satisfaction.

Key Responsibilities:
1. Customer Support:

• Handle red phone queries related to product issues and aftersales services.
• Address customer complaints by scheduling visits to inspect the issues.
• Provide solutions to customers' product-related concerns efficiently.

2. Complaint Resolution:

• Manage and resolve complaints within specified timelines.
• Ensure thorough investigation of the problem and appropriate action for resolution.

3. Ticket Management:

• Raise tickets for customer issues in the system and follow up until resolution.
• Monitor ticket status and provide regular updates to customers.

4. Coordination with Technical Teams:

• Work closely with the technical and service teams to resolve product defects or malfunctions.
• Ensure timely availability of spare parts for replacements.

5. Customer Visits:

• Conduct customer visits when necessary to assess and resolve product-related problems.
• Prepare reports after customer visits outlining the issues and steps taken.

6. Feedback and Reporting:

• Gather feedback from customers regarding their experience post-service.
• Report key customer service metrics and improvement areas to the management.

Qualifications:

• Education: Graduate in any discipline.
• Experience: Minimum 6 months to 1 year of experience in aftersales or customer service, preferably in a manufacturing environment.
• Skills:

Strong communication skills and a customer-oriented attitude.
Should be a good listener with high levels of patience, politeness, and calmness while interacting with customers.
Ability to manage complaints and provide quick resolutions.
Knowledge of raising and managing tickets in service systems.
Willingness to travel for customer visits as required.
Proficient in MS Office (Excel, Google sheets, etc.).

Prefrence: Male Candidate

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?22,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Okhla Industrial Area Phase-i, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• After-sales service: 1 year (Required)
• Customer service: 1 year (Required)
• total work: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person