Job Description

Role Overview:

As a Customer Care Tele Executive at Trucare, your primary focus will be to deliver outstanding

customer service through efficient handling of inquiries and issues. You will play a vital role in building

and maintaining customer relationships by responding to inquiries, resolving complaints, and providing

information about our wide range of products.

Key Responsibilities:

1. Customer Interaction:

o Manage inbound and outbound calls to assist customers with their queries regarding

our products and services.

o Provide accurate information and solutions effectively and professionally.

2. Problem Resolution:

o Address and resolve customer complaints by providing appropriate solutions and

alternatives within the time limits.

o Escalate unresolved issues to the appropriate internal teams when necessary.

3. Record Maintenance:

o Maintain comprehensive and accurate records of all customer interactions and

transactions.

o Update and verify customer details in the database to ensure data accuracy.

4. Collaboration and Feedback:

o Collaborate with team members and other departments to enhance the overall

customer experience.

o Provide constructive feedback to management about common customer issues and

potential improvements.

5. Commitment to Service Excellence:

o Achieve a high level of customer satisfaction and strengthen customer loyalty with

professional service.

o Adhere to company protocols, procedures, and quality standards in every interaction.

Qualifications and Skills:

? Graduate

? Previous experience in a customer service role, preferably in a call center setting.

? Excellent English verbal and written communication abilities.

? Strong problem-solving skills and attention to detail.

? Capability to manage difficult situations and customers with patience and diplomacy.

? Proficient in using MS Office and CRM software.

? Effective multitasking and time management capabilities.

Personal Attributes:

? Empathetic listener with a passion for customer service.

? Positive attitude and capable of working as part of a collaborative team.

? Dependable with a strong sense of integrity and commitment.

Working Conditions:

? Flexibility to work on shifts and accommodate various customer time zones as necessary.

Contact - 9910965244 (Whatsapp)

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Problem Solving: 3 years (Preferred)
• Query Solving: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• CRM software: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9910965244