Customer Care Executive
Job Description
Roles Responsibilities
1. Responsible to handle high inflow of incoming calls and emails.
2. Ability to resolve complex customer issues whilst working towards achieving agreed operational targets.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Capturing VOCs to identify the continuous improvements opportunities
5. Should have experience in inter department coordination.
6. Maintain the set SLAs while responding to customers
7. Follow communication procedures, guidelines and policies. Qualifications
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Skills Required
1. Team Player
2. Communication
3. Understanding of customer service domain
4. Proficient in English
5. Basic knowledge of MS Excel Additional Information
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Why Join Us?
• Opportunity to work with a growing leader in the dental products space.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Career growth opportunities in a fast-paced industry.
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Job Detail
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Job IdJD3476251
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear