Customer Care Executive
Job Description
• Customer Interaction:
• Handle incoming calls, emails, and chat inquiries from customers.
• Provide accurate information about products and services.
• Issue Resolution:
• Address and resolve customer issues promptly and effectively.
• Escalate complex issues to the appropriate departments as needed.
• Record Keeping:
• Maintain detailed and accurate records of customer interactions and resolutions.
• Update customer information in the system.
• Follow-Up:
• Conduct follow-up communications to ensure customer satisfaction.
• Confirm that issues have been resolved to the customer's satisfaction.
• Customer Guidance:
• Assist customers in understanding product features and functionalities.
• Provide training and support to help customers use products and services effectively.
• Feedback Collection:
• Collect and report customer feedback to improve products and services.
• Participate in customer satisfaction surveys.
Requirements:
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Customer-focused attitude.
• Basic computer skills.
Job Types: Full-time, Fresher, Permanent
Pay: ?12,000.00 - ?22,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Paid sick time
Compensation package:
• Performance bonus
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3398425
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear