Job Description

Job description

• Responding all the emails coming to the customer service desk
• Responding to all the calls coming to the customer service desk
• Responding to all the chats coming on the website from the end customers/prospects
• Operating the order management, warehouse management, chat, calling softwares to respond to customer query/concern
• Effectively troubleshooting the concerns with available data and resources
• Floating the feedback received from the customer internally to improve current product/processes
• Managing the customer expectation
• Providing a great customer experience while talking to the customer and assisting him/her
• Having the customer concerns resolved by coordinating with the operations team and closing the thread
• Answering the prospects queries efficiently and closing the sales
• Have 360 degree understanding of the product
• Efficient and regular documentation

PRE-REQUISITE

• Post-Graduate or Graduate in any field
• Good with Numbers
• Confident and fluent written verbal communication skills
• Prior experience in customer service is an added Advantage
• Laptop operating capabilities

Role: Customer Success Associate Industry Type: Textile & Apparel Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer SuccessEducation UG: Any Graduate PG: Any Postgraduate

Job Type: Full-time

Pay: ?10,002.07 - ?27,823.88 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 7838840800