Customer Care Executive
Job Description
• •ONLY FEMALE CANDIDATES •
• Responding promptly to customer inquiries through various channels such as phone, email, and social media
• Understanding customer needs and providing appropriate solutions and attention
• Communicating with customers about their experiences with a product or service
• Providing information about products and services, taking orders, and addressing customer complaints
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Escalating unresolved issues to the designated internal teams for further investigation
• Working closely with the product or service teams to learn about product details, services, and warranties on offer
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
• Maintaining a thorough knowledge of the organization's products or services and ensuring this knowledge is kept up to date
• Ensuring customer satisfaction and providing professional customer support.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Jadwal:
• Day shift
Tunjangan:
• Health insurance
• Paid time off
• Provident Fund
Work Location: In person
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Job Detail
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Job IdJD3384014
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear