Job Description

Mission Statement "At MarutiNandan Manpower Business Solutions, our unwavering mission is to empower every capable and educated individual by providing meaningful employment opportunities. We are dedicated to fostering a platform where fresh talents are not only identified but also nurtured to kick-start their careers. By tirelessly connecting talent with the right opportunities, we aim to contribute to the professional growth of individuals, supporting them in realizing their full potential and achieving their career aspirations. Our commitment lies in bridging the gap between talent and employment, ensuring a brighter future for both candidates and the organizations we serve. MarutiNandan Manpower Business Solutions: Transforming Careers, Enriching Lives." Vision Statement: "At MarutiNandan Manpower Business Solutions, our vision is to be a catalyst for positive change in the Indian economy by becoming the premier talent partner for businesses and professionals alike. We aspire to create a dynamic ecosystem where our relentless commitment to matching exceptional talent with innovative organizations results in increased productivity, growth, and sustainability. By facilitating the perfect synergy between human potential and business success, we envision playing a pivotal role in shaping a robust and inclusive economy. MarutiNandan Manpower Business Solutions: Shaping Futures, Fueling Economic Growth."The RoleYour responsibilities will include: * Customer Interaction: Interact with customers via phone, email, chat, or in-person to address inquiries, provide product information, troubleshoot issues, and resolve complaints promptly and courteously.

• English Fluency: Demonstrate fluency in English communication to effectively understand customer needs, convey information clearly, and ensure a high standard of service delivery.
• Problem Resolution: Utilize problem-solving skills to investigate and resolve customer issues, escalating complex cases to appropriate channels when necessary, while ensuring timely resolution and customer satisfaction.
• Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the company\'s CRM system, ensuring comprehensive documentation for future reference and analysis.
• Product Knowledge: Acquire in-depth knowledge of company products or services to provide accurate information, recommend solutions, and effectively address customer queries or concerns.
• Professionalism: Conduct all customer interactions with professionalism, empathy, and a customer-centric approach, representing the company\'s values and maintaining a positive brand image at all times.
• Team Collaboration: Collaborate with internal teams such as sales, technical support, and operations to coordinate responses, facilitate problem resolution, and ensure a seamless customer experience across departments.
• Continuous Learning: Stay updated on product features, industry trends, and customer service best practices through training sessions, self-study, and feedback mechanisms to continuously improve skills and knowledge.
• Performance Metrics: Meet or exceed performance targets including response times, resolution rates, customer satisfaction scores, and any other key performance indicators (KPIs) set by the company.

• You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.
• Graduation in any discipline from a recognized university.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to build rapport and empathize with customers.
• Problem-solving abilities with a proactive and customer-focused approach.
• Proficiency in using CRM software and other relevant tools is a plus.
• Prior experience in customer service or related roles is preferred for experienced candidates but not mandatory.
• Freshers with a passion for customer service and a willingness to learn are encouraged to apply.
• networker & relationship builder

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Work alongside & learn from best in class talent

MarutiNandan Manpower Business Solution