Job Description

A customer care manager in the automobile industry has many responsibilities, including:

• Customer service Resolving customer complaints, providing information about products and services, and following up to ensure issues are resolved
• Customer relations Building relationships with customers, understanding their needs, and identifying potential new clients
• Customer experience Collecting and analyzing customer feedback data to improve the customer experience
• Customer satisfaction Preparing monthly reports on customer satisfaction, discussing standings with management, and monitoring changes
• Vehicle delivery Ensuring new vehicles are properly prepped for delivery, and informing customers about warranty details, maintenance schedules, and how to use the vehicle's features
• Service appointments Scheduling and confirming service appointments for new customers
• Customer follow-up Coordinating customer follow-up programs and working with salespeople to ensure post-sale customer contacts are made
• Customer care back office Managing the customer care back office, and being accountable for CCCF management, MIS, and concern age analysis
• Customer events Planning customer events and clinics to build strong relationships with customers

A customer care manager in the automobile industry should have good communication and interpersonal skills, be patient, and have a pleasing personality.

Job Types: Full-time, Permanent

Pay: ?9,291.84 - ?25,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 3 years (Preferred)
• total work: 5 years (Preferred)
• Customer service: 4 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 7989161611