Job Description

About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in IndiaJob Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.Key Responsibilities:xe2x88x99 Handle incoming and outgoing calls with professionalism and courtesy.xe2x88x99 Provide accurate information to customers regarding our logistics services.xe2x88x99 Resolve customer inquiries and complaints efficiently and effectively.xe2x88x99 Maintain detailed and accurate records of customer interactions in the database.xe2x88x99 Collaborate with team members to enhance customer satisfaction and improve service processes.xe2x88x99 Meet or exceed performance metrics, including call handling time and customer satisfaction scores.Qualifications:xe2x88x99 2-3 years of experience in a call center or customer service role.xe2x88x99 Working knowledge of logistics and or supply chain operations is a plusxe2x88x99 Strong verbal and written communication skills.xe2x88x99 Ability to handle difficult situations and maintain composure under pressure.xe2x88x99 Proficient in using call center software and CRM tools.xe2x88x99 Excellent problem-solving skills and attention to detail.xe2x88x99 Flexibility to adapt to changing work environments and schedules.Location: ChandigarhShift: Day ShiftExperience: 2-3 yearsWhat We Offer:xe2x88x99 Competitive salary and performance-based incentives.xe2x88x99 Comprehensive training and development programs.xe2x88x99 A supportive and collaborative work environment.xe2x88x99 Opportunities for career advancement.Powered by JazzHR

Allen Lund Company, LLC