Job Description

We are seeking a proactive Customer Care Executive to manage day-to-day logistics operations, ensure on-time delivery, and provide excellent customer support . The ideal candidate will track shipments, forecast delays, coordinate with stakeholders, and ensure data accuracy for invoicing. Strong skills in Advanced MS Excel, telephonic communication, and problem-solving are essential.

Key Responsibilities:

• Monitor and track shipments, resolve delays, and ensure timely delivery.
• Communicate with clients, transporters, and internal teams to address issues.
• Validate data for accuracy and generate MIS reports using Advanced MS Excel.
• Support invoicing by providing validated shipment details to the accounting team.
• Resolve operational challenges and enhance process efficiency.

Skills Required:

• Advanced MS Excel (e.g., VLOOKUP, Pivot Tables, Macros).
• Strong telephonic communication and customer handling.
• Problem-solving and multitasking abilities.

Job Type: Full-time

Pay: ?11,686.36 - ?27,943.72 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Speak with the employer
+91 9815922428