Customer Care Executive
Job Description
• Respond to Inquiries: Address customer queries via phone, email, chat, or social media promptly and effectively.
• Issue Resolution: Troubleshoot and resolve product or service issues by providing solutions, alternatives, or adjustments.
• Provide Information: Offer accurate product/service information, including features, usage instructions, and pricing details.
• Follow-Up: Conduct follow-up communication to ensure customer satisfaction after an issue is resolved or a service is provided.
• Handle Complaints: Manage customer complaints with patience and empathy, aiming to resolve issues in a way that benefits both the customer and the company.
• Stay Updated: Continuously update knowledge of company products, services, policies, and procedures to provide accurate information to customers.
• Work with Colleagues: Collaborate with other departments (e.g., sales, marketing, technical support) to resolve customer issues.
Job Types: Full-time, Permanent
Pay: ?12,000.00 - ?18,000.00 per month
Schedule:
• Day shift
• Fixed shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Required)
Work Location: In person
Expected Start Date: 01/11/2024
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Job Detail
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Job IdJD3502014
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCH, IN, India
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EducationNot mentioned
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ExperienceYear