Customer Care Executive (cce)
Year Panaji Secretariat, Goa, India
Job Description
- Conducting customer satisfaction surveys to understand what areas of the company\'s services need improvements \xe2\x80\xa2 catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution \xe2\x80\xa2 curating streamlined email and social media communication mediums for offers, updates and much more \xe2\x80\xa2 dealing with customer issues and churning out an easy-to-follow solution \xe2\x80\xa2 managing payment and delivery of customer orders \xe2\x80\xa2 helping customers choose the right product for their requirements and budget \xe2\x80\xa2 handling customer concerns and complaints in a timely manner \xe2\x80\xa2 informing customers of upcoming promotions or deals \xe2\x80\xa2 establishing a positive rapport with all clients and customers in person or via phone \xe2\x80\xa2 forming reports based on customer satisfaction statistics and helping their team to develop new skills \xe2\x80\xa2 fixing appointments based on the availability of customers and clients \xe2\x80\xa2 interacting with customers to ensure they have a desirable and shareable experience
- Cell phone reimbursement
- Health insurance
- Provident Fund
- Day shift
- Monday to Friday
- Morning shift
- Performance bonus
- Goa, 403001: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
- Customer service (Preferred)
- Technical support (Preferred)
- total work (Preferred)
- Hindi (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD3101360
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPanaji Secretariat, Goa, India
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EducationNot mentioned
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ExperienceYear