Customer Care Executive (cce)

Year    MP, IN, India

Job Description

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving skills (Mandatory skill)
• Voice process experience (Mandatory skill)
• Empathy towards customers' concerns and issues
• Effective conflict resolution abilities
• Strong time management skills to handle multiple tasks efficiently
• Adaptability to changing environments and customer needs

Roles and Responsibilities

• Handle customer inquiries and complaints via phone, email, or chat
• Provide accurate, valid, and complete information by using the right methods and tools
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer

Job Types: Full-time, Permanent, Fresher

Pay: ?8,086.00 - ?12,818.93 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

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Job Detail

  • Job Id
    JD3380277
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MP, IN, India
  • Education
    Not mentioned
  • Experience
    Year