Job Description

We are seeking enthusiastic and motivated individuals for the position of Customer Care Executive. As a key member of our customer support team, you will assist our customers in resolving their queries and providing excellent service in Malayalam.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Malayalam.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to address customer concerns and improve service.
• Follow up on customer inquiries to ensure timely resolution.

Qualifications:

• Proficiency in Malayalam (spoken and written) is mandatory.
• Good command of English; knowledge of Hindi is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with customer service software.

Preferred Qualifications:

• Fresh graduates or candidates with relevant internship experience.
• A background in customer service or hospitality is an advantage.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English,Malayalam (Preferred)

Work Location: In person

Speak with the employer
+91 9538000595