Job Description

Transcom Process - Bluesmart

Job description

Position:

Customer Support Executive

Work Mode:

Work From Office

Process:

Domestic Process

Headcount Required:

20 Profiles

Interview Process:

HR Round ? Ops Round ? Joining Formalities ? Joining

Job Overview

We are seeking dynamic and customer-focused professionals to join our team as

Customer Support Executives

. The role involves handling customer queries efficiently while ensuring a high level of customer satisfaction.

Key Responsibilities:

Address and resolve customer queries via calls, emails, and chat support. Provide excellent customer service and ensure customer satisfaction. Follow company policies and procedures to handle complaints and escalate issues when required. Maintain records of customer interactions and transactions. Work effectively in a rotational shift schedule, including weekends.

Requirements:

Education:

Graduate/Undergraduate (Both can be considered).

Experience:

Minimum 6 months of customer service experience is mandatory.

Skills:

Excellent communication skills in

English and Hindi

(both verbal and written). Strong problem-solving abilities and attention to detail. Ability to handle pressure and manage high call volumes efficiently.

Shift Timings:

24/7 rotational shifts (6 days working, 1 weekly off).

Cab Facility:

Not provided.
Job Type: Full-time

Pay: ?24,000.00 - ?25,000.00 per month

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Language:

English (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person

Speak with the employer

+91 6370721310