Job Description

The Customer Care Executive will act as the first point of contact for potential and existing clients, providing excellent customer service while promoting the organisation's diabetes reversal programs. This role involves responding to inquiries, engaging with clients via calls, and ensuring a seamless experience by providing guidance and assistance. A balance of sales-oriented tasks and empathetic communication is essential to succeed in this position.

Key Responsibilities

• Customer Interaction:
• Handle inbound and outbound calls professionally and courteously.
• Provide detailed information about the diabetes reversal programs and services.
• Address client queries, concerns, and complaints effectively.
• Sales and Lead Conversion:
• Identify client needs and suggest suitable programs or services.
• Follow up with prospective leads to convert them into enrolled clients.
• Meet or exceed sales targets set by the organization.

•

• Communication:
• Clearly explain program benefits, pricing, and processes to clients.
• Educate clients on the importance of lifestyle changes and diabetes management.
• Requirements
• Education: Minimum of a high school diploma; Bachelor's degree preferred.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training in diabetes reversal and client management.
• Opportunity to work in a mission-driven organization that impacts lives positively.
• Experience: Prior experience as a telecaller, customer care executive, or in a similar role (preferably in healthcare or wellness).

•

• Skills:
• Strong communication and interpersonal skills.
• Ability to handle calls professionally and persuasively.
• Sales-oriented mindset with a focus on customer satisfaction.
• Proficiency in using CRM software and MS Office.
• Fluency in Odia & Hindi languages

•

• Personality Traits:
• Empathy, patience, and a positive attitude.
• Self-motivated and target-driven.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training in diabetes reversal and client management.
• Opportunity to work in a mission-driven organization that impacts lives positively.

Job Type: Full-time

Pay: ?9,168.18 - ?28,275.67 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus

Education:

• Secondary(10th Pass) (Required)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9437228127
Expected Start Date: 15/12/2024