Job Description

Job description:-

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance

Gender:- Female Candidates will be given preference

Immediate Joiner will be preferred

Profile responsibilities:-

Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.

Appointment Setting Attending phone calls, coordinating with doctors and couples, Fixing appointments for new couples. Follow up with couples.

Patient Management Provide couple s required information about medical services and package details, doctors availability, guide the processes and assist in registrations.

Administrative Task Maintain files of registered couples, share weekly and monthly reports of newly registered couples and treatment details.

Sales Support Explaining couples regarding laboratory services, counselling, and convincing couples to take up blood tests after OPD consultation.

Billing Raise invoices for OPD services direct couples to concerned departments. Collecting payments.

Reports Daily updates on new walk-ins, OP revenue details, appointments for the next day, and posting appointment schedules for follow-up couples.

Records Maintenance Maintaining all OP-related files/documents per the cases.

Accounts Daily, weekly and monthly reconciliation of OP billing. Billing and cash segregation daily.

Consent Forms Explain the treatment process and take couples acceptance signatures on the clinical and Financial consent form for OP procedures.

Reports Preparing daily, weekly and monthly reports of walk-ins, procedures, and lab billing.

Attending meetings and trainings as per requirement.

Responsible for providing information about the services of the organization

Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation

Provides and ensures high-quality customer service . Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.

Job Type: Full-time

Pay: From ?12,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 8709220716
Application Deadline: 02/01/2025