Job Description

Customer Care Executive (SALES)

Location: BMW - Munich Motors, Ring Road, Sarona, Raipur - 492009, Chhattisgarh

Department: Customer Relations

Key Responsibilities:

• Serve as the primary point of contact between BMW - Munich Motors and customers.

Customer Satisfaction:

• Monitor and enhance customer satisfaction through regular follow-ups and customer satisfaction surveys.

Complaint Resolution:

• Address and resolve customer complaints in a professional and effective manner.

Service Excellence:

• Provide exceptional customer service, ensuring all customer needs are met promptly.

Appointment Management:

• Handle customer appointments efficiently and ensure the customer lounge is clean, organized, and welcoming.

Feedback Management:

• Collect, provide, and track customer feedback while ensuring timely resolution of concerns.

Customer Service Programs:

• Develop and implement initiatives to improve overall customer satisfaction.

Event Coordination:

• Organize and coordinate dealership events, promotions, and seminars to engage and delight customers.

Customer Relations:

• Maintain strong post-sale relationships with customers, keeping records updated and ensuring consistent communication.

Reporting:

• Prepare and present monthly reports on customer satisfaction metrics and other service KPIs.

Professional Communication:

• Interact with customers in a courteous, clear, and professional manner at all times.

Qualifications and Skills:

• Bachelor's degree in any discipline (preferred).
• Proven experience in customer service, preferably in the automobile industry.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-first attitude.
• Proficient in MS Office tools (Word, Excel, PowerPoint).
• Ability to multitask and work under pressure.

How to Apply:
Interested candidates can send their resume to hr@bmw-munichmotors.in

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Expected Start Date: 22/12/2024