Job Description

Key Responsibilities:

Customer Communication:

Manage inbound and outbound customer calls and emails, addressing inquiries, providing information, and resolving issues in a professional and timely manner.

Customer Queries & Concerns:

Address customer queries and concerns effectively, ensuring customer satisfaction and providing appropriate solutions.

Administrative Support:

Handle various administrative tasks, such as document management, order tracking, and coordination with different teams to ensure smooth operations.

Customer Feedback Management:

Record, track, and analyze customer feedback, ensuring that it is communicated effectively to the relevant departments for continuous improvement.

Order Communication:

Coordinate with customers and internal teams regarding customer orders, providing updates and ensuring timely delivery.

Data Entry & Reporting:

Maintain accurate records of customer interactions, order statuses, and other related data, ensuring a smooth workflow.

Skills & Qualifications:

Bachelor's degree in Business Administration, Communication, or a related field. 2-5 years of experience in customer care, administration, or a related role, preferably within the FMCG industry. Excellent verbal and written communication skills with a customer-centric approach. Strong organizational and multitasking abilities. Proficient in MS Office and other basic office tools. Problem-solving skills with a focus on delivering customer satisfaction. Ability to work under pressure and manage time effectively.

Additional Information:

The ideal candidate should have a positive attitude and be able to handle customer concerns with empathy and professionalism. Ability to collaborate and work efficiently within a team environment is essential. Experience with CRM tools or customer service software would be an advantage.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?34,000.00 per month

Benefits:

Food provided Health insurance
Schedule:

Day shift Fixed shift
Application Question(s):

Communication Skills
Experience:

FMCG: 3 years (Required)
Location:

Anand, Gujarat (Required)
Work Location: In person