Job Description

JOB DESCRIPTION

Customer Care Executive

a. Job Title

Customer Care Executive

b. Department

Customer Service Department

c. Hierarchy Level

Entry-Level/Associate

d. Gender Preference

Male/Female

e. Age Preference

21 to 30 years

f. Pay Structure

?15,000 - ?25,000 per month (with incentives for performance)

g. Reporting to

Process Manager

JOB BRIEF

The Customer Care Executive will be responsible for handling international voice process interactions with clients, ensuring customer satisfaction, and driving sales through effective communication. The role requires strong interpersonal skills and the ability to meet targets while maintaining a professional approach.

PRIMARY RESPONSIBILITY

• Manage inbound and outbound calls to provide exceptional customer service.
• Effectively sell products and services to achieve sales targets.
• Address customer queries and resolve issues promptly and professionally.
• Maintain accurate records of customer interactions using CRM tools.
• Collaborate with team members to achieve organizational goals.

EDUCATION

• Minimum Education: 12th Pass
• Preferred Education: Graduate in any discipline

EXPERIENCE

• Minimum Experience: 1 year in an international voice process, preferably with sales experience

BEHAVIORAL & TECHNICAL SKILLS

• Proficiency in English (both spoken and written)
• Excellent communication skills
• Strong sales skills and ability to meet targets
• Knowledge of MS Excel and basic computer operations
• Ability to work under pressure and manage time efficiently

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Paid sick time

Schedule:

• UK shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Speak with the employer
+91 9369313484