Customer Care Collections Sr. Rep
Year Coimbatore, Tamil Nadu, India
Job Description
Position\'s General Duties and Tasks
In these roles you will be responsible for:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
- High school diploma
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
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Job Detail
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Job IdJD3235298
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCoimbatore, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear