Customer Care Associate

Year    TN, IN, India

Job Description

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries.

Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.



Required Skills:

Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

University degree or equivalent that required 3+ years of formal studies of the English language.



1+ year(s) of experience in Denial Management and Claim statusing

1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

1+ years(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

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Job Detail

  • Job Id
    JD3377415
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year