Customer Care Assistant
Year India, India
Job Description
Position Title: CCA
Department:
Retail
Work Location:
Grade:
Asstt. / Sr. Asstt
Travel Required:
Yes
Reporting to:
Administrative:
ROI
Reported by:
N A
Functional:
ROI
Minimum Job Requirements
Educational Qualification:
10th or 12th
Experience:
0-2 Years
Any additional requirement:
Purpose of the Position (Job Summary)
This position is responsible for achieving the sales targets, customer handling and hygienic at store.
Key Roles and Responsibilities
Financial
- To Fulfill the sales target
Customer Oriented
- To attend the customer in the outlet amicably and understand the needs of the customer .
- To attend the customer queries gracefully and solve the customer grievance in coordination with ROI
People Oriented
- To ensure smooth functioning at outlet through proper co-ordination with other staff.
- Team building
Internal Business Process
- To Keep track on stock availability and update the ROI about the stock replenishment.
- Responsible for proper hygienic at Store.
Competencies
Technical/Functional
Behavioral
- Selling skill
- Customer handling skill
- Stock maintaining skill
1.Strong interpersonal skills
2.Coustomer Orientation
Key Responsibility Areas
Quantitative
Qualitative
1. Sales Achievement (Achievement Against Targets.
2. Growth Value (Growth Against Last Year Respective Month )
1. Customer Service
2. Display and hygienic at store
Key Stakeholder Management
Internal
External
- Retail Outlet Incharge
- Cluster Incharge
1.Customers
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Job Detail
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Job IdJD3017379
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IndustryNot mentioned
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Total Positions1
-
Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear