Job Description

ABOUT SNAPMINT- Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases.

Snapmint was started by a closely-knit team of passionate bankers and technocrats from IIT Bombay.

Requirements:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
• Minimum 1 year of experience in Email/Chat/Incall and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
• Proven customer support experience or experience as a Client Service Representative.
• Flexible with the working schedule, may be expected to work weekends, holidays, and events.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.
• Familiarity with CRM systems and practices.
• Strong phone contact handling skills and active listening.
• Graduation and above
• Excellent verbal/written communication skills and basic computer knowledge.
• Age should be a maximum of 27.

This job can be widely searched as Customer support, Customer Care, Customer relationship, Client Support, Non voice Process, Voice process, Domestic Inbound

Job Type: Full-time

Pay: ?12,000.00 - ?19,000.00 per month

Jadwal:

• Day shift
• Fixed shift
• Morning shift

Tunjangan:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Upah Tambahan:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Work Location: In person

Expected Start Date: 12/08/2024