Job Description

:We are currently seeking a talented and ambitious Cutomer Care Agent to help drive engagement for our diverse range of Software Solutions offerings. The candidate will be located in India - Pune (partly Homeoffice) and will report directly to the Head of Customer Care.As a Customer Care Agent at DNV, you will:

• First point of contact for all our customer needs in terms of holistic and professional support and advice as 1st level support agent.
• Managing incoming customer concerns from phone, live chat and web channels.
• Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
• Participate to the training of existing customers and transfer knowledge and know-how.
• Ensure the continuity of service (you could have, occasionally and partially, to replace your superior).
• Maintaining and adding customer data in our ERP and CRM system.
• Participate to the implementation of projects in collaboration with the clients.

Responsibilities:

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
• Medical benefits ( Insurance and Annual Health Check-up)
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Program)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
• Company bonus/Profit share.

*Benefits may vary based on position, tenure/contract/grade level*DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.Qualifications:Experience:

• Previous experience in customer support is a plus.
• Proficiency in database management systems, including SQL Anywhere, MS SQL, and MySQL.
• Familiarity with ticketing systems such as EcholoN and Salesforce is highly advantageous.

Skills:

• Exceptional communication skills.
• Team-oriented with a strong ability to collaborate effectively to meet company objectives.
• Customer-centric mindset with a dedication to delivering outstanding service.
• Fluent in English.
• Strong grasp of Microsoft Windows operating systems and their features.
• Comprehensive understanding of IT environments, including Microsoft Windows, Virtual Machines, and Remote Desktop.

About Us:About Digital SolutionsWe provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics.

DNV