Job Description

As a Customer Care Representative at an Electric 2 Wheeler OEM, you will be the primary point of contact for our customers, offering support, guidance, and solutions related to our electric two-wheeler products and services. Your role will be pivotal in ensuring customer satisfaction, handling inquiries, resolving issues, and contributing to the overall success of our customer service operations.

Key Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms. Provide accurate information about products, services, and company policies.
• Issue Resolution: Identify, diagnose, and resolve customer issues related to electric two-wheelers, including technical problems, warranty claims, and service requests. Escalate complex issues to specialized teams when necessary.
• Product Knowledge: Maintain a deep understanding of our electric two-wheelers, including features, specifications, and common troubleshooting steps. Stay updated on new product launches and service updates.
• Order Management: Assist customers with order processing, including tracking, modifications, and returns. Ensure timely and accurate delivery of products and services.
• Customer Feedback: Collect and document customer feedback to identify trends, potential improvements, and areas for development. Share insights with relevant departments to enhance customer experience and product quality.
• Documentation: Maintain detailed records of customer interactions, transactions, and issue resolutions. Prepare reports as needed to track performance metrics and customer satisfaction.
• Collaboration: Work closely with other departments such as Sales, Technical Support, and Warranty Services to provide seamless support and resolve cross-functional issues.

Qualifications:

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, or a related field is a plus.
• Experience: Proven experience in customer service or a related field, preferably within the automotive or electric vehicle industry. Familiarity with electric two-wheelers is an advantage.
• Skills:
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and manage time effectively.
• Proficiency in using CRM software and other customer support tools.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Attributes:
• Positive attitude and a genuine desire to help customers.
• Adaptability and willingness to learn about new technologies and products.
• Strong team player with the ability to work independently when needed.

Job Types: Full-time, Permanent

Pay: ?9,507.42 - ?32,214.62 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9996014248