Job Description

Job Title: Customer and Onboarding Support

Salary Range: Best in industry

Experience Level: 0 - 1 years.

Education: Any Graduation

Languages:Hindi(Mandatory)

Location: Thrikkakara, Kochi

:

We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience.

Responsibilities:

Assist customers with the onboarding process, including account setup, verification, and documentation submission.

Respond promptly and efficiently to customer inquiries via phone, email, and chat, providing accurate information and guidance.

Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary.

Educate customers on our products, services, and features to optimize their usage and satisfaction.

Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services.

Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers.

Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements.

Qualifications:

Bachelor's degree in any field. Fluent in Hindi

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Basic knowledge of financial products and services preferred, but not required.

Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply.

Compensatory time off is provided for working on weekends and holidays.

Willingness to work on shifts, weekends, and holidays.

Join our dynamic team and embark on a rewarding career in the fintech industry! If you are passionate about delivering exceptional customer service and eager to learn and grow, we want to hear from you.

Apply now with your resume and cover letter outlining your suitability for the role in hr@acemoney.in

Job Type: Full-time

Pay: ?15,000.00 - ?250,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift
• Weekend availability

Experience:

• total work: 1 year (Required)

Work Location: In person