Job Description

Title: Customer Accounts Representative I
Location: India
Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA, and regional Customer Accounts Departments to provide customers with the best possible service and support.ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
• Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives
• Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests
• Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
• Possesses & familiar with working knowledge of company policies, procedures, and systems.
• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices
• Ability to clear the credit on accounts
• Recommends accounts for Final Demand Letter and Referrals
• Assist demonstration of daily work to new member during training
• Gratify and astonish customers with service excellence.
• Other duties as assigned.
• Core Accountabilities

SKILLS & CERTIFICATIONS

• PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft
• Word, Excel, Outlook, and other software.
• Professional verbal and written communication skills in English and Native language.
• Additional languages may be required.

REQUIREMENT

• Basic Qualifications

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Mouser Electronics