Job Description

SynapseIndia is a 23+ years old Software developmentcompanyhaving development offices in India andUSA with clients across the globe. We are located in Noida SEZ, within 10 minutes\' walk to nearest metro station. Why work with us Google partner and Microsoft partner company with certified professionals. MNC having clients and employees all over the world. Expansion plan to cross over 500 IT professionals within the next 6 months. Structured environment with industry leading CMMI level-5 compliant processes. Salaries are always paid on time , from the time company started till date. Despite market conditions, we have not laid off people. 2nd and last Saturday of every month is off for everyone. No night shift. People are encouraged to work within office hours during day shift. 100% satisfied employees . We place a high level of trust in our employees and provide them with ample growth opportunities. Eco-friendly workplace in order to promote health and well-being of our employees. Our offices are equipped with special anti-radiation and negative energy removal chips . We prioritize job security for every individual working in our company. We celebrate all festivals with enthusiasm and fun. Yearly appraisals . We have even given more than 100% increment for exceptional performers at times. We recognize and reward the top performers on a monthly basis for their outstanding performance. Provide benefits like Accidental and Medical Insurance. Who are we looking for Designation -Customer Account Manager Experience Range - 6+years What is the work Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share and in person meetings Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Enhance department and organization\'s reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams What skills and experience we are looking for Proven account management or other relevant experience Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Experience of handling USA / UK clients Male candidates are preferred. Note : Work from office

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