Job Description

(JD): Customer Service Representative - Garment Retail FieldPosition Summary

The Customer Service Representative (CSR) serves as the primary point of contact for customers, ensuring their satisfaction by providing assistance, resolving issues, and promoting the store's products and services. The CSR is instrumental in building customer loyalty and enhancing the overall shopping experience.

Key Responsibilities

• Customer Assistance
• Greet customers warmly and address their inquiries regarding garment styles, sizes, fabrics, and availability.
• Guide customers to relevant sections of the store and assist with product selection.
• Help with fitting room operations, ensuring a seamless try-on experience.
• Problem Resolution
• Handle customer complaints or concerns regarding products, pricing, or service.
• Process returns, exchanges, and refunds in line with company policies.
• Escalate unresolved issues to the supervisor or manager when necessary.
• Product Knowledge and Recommendations
• Stay updated on the latest collections, promotions, and sales.
• Provide tailored recommendations based on customer preferences and needs.
• Offer information about care instructions, fabric details, and product features.
• Sales Support
• Promote ongoing offers, discounts, and loyalty programs to customers.
• Upsell and cross-sell products, including accessories and complementary items.
• Assist at the checkout counter during peak hours to expedite the billing process.
• Feedback and Reporting
• Collect and record customer feedback to help improve service quality and product offerings.
• Provide insights into recurring customer issues or product requests.
• Store Standards
• Ensure a clean, organized, and customer-friendly environment in the store.
• Support visual merchandising efforts by maintaining displays and stock levels.

Job Specification (JS): Customer Service Representative - Garment Retail FieldQualifications

• High school diploma or equivalent (preferred).
• Additional training or certification in customer service is an advantage.

Experience

• 1-2 years of experience in customer service, preferably in the retail or garment industry.
• Familiarity with handling customer queries, complaints, and transactions.

Skills and Competencies

• Customer Service Skills
• Strong interpersonal skills to connect with diverse customers.
• Empathy and patience to handle customer concerns effectively.
• Product Knowledge
• Understanding of garment types, trends, and care instructions.
• Ability to explain product features and benefits clearly.
• Communication Skills
• Excellent verbal communication for engaging with customers.
• Proficiency in a second language (optional) is an advantage.
• Problem-Solving Skills
• Ability to think quickly and provide practical solutions to customer issues.
• Attention to detail for processing accurate returns, exchanges, and refunds.
• Technical Skills
• Familiarity with POS systems and basic billing procedures.
• Proficiency in handling customer feedback tools or CRM systems.

Personal Attributes

• Friendly and approachable demeanor.
• High level of integrity, honesty, and reliability.
• Adaptability to handle high-pressure situations during peak hours.

Job Type: Permanent

Pay: ?11,000.00 - ?15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Preferred)

Work Location: Remote

Speak with the employer
+91 6262333302
Expected Start Date: 01/01/2025