Job Description

Job Summary:

Seeking for individuals who are looking forward to make their career in managing the client directly and relationship management by showcasing their quick learning and multi-tasking abilities. This is a pilot process and offers tremendous opportunities to grow and roadmap to build the career.

Responsibilities

• Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process)
• Learn and practice on existing and new products offered
• Client Relationship Management via direct interactions with the clients
• Thoroughly Learn functions of software and products offered to customers
• Co-ordinate with other departments to resolve customer queries and fulfil needs
• Complete all assigned customer tickets timely and ensure customer satisfaction
• Documentation of cases on the Portal and other efficiently use tools like - Word, Power Point and Excel

Qualifications

• At least 0-5 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Ready to work in Rotational Shifts
• Graduate in any field

Salary-Best in the Industry (Ranges between 25K-45K/month and allowances)

Additional Perks & Benefits:

• Meal Allowance
• Travel Allowance
• Night Shift Allowance
• Yearly Bonus
• Provident Fund (PF)

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• International Voice Process: 1 year (Required)

Location:

• Ahmedabad, Gujarat (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person