Job Description

Key Responsibilities :

• Provide exceptional customer service to Airtel customers through various communication channels.
• Handle customer inquiries and resolve issues promptly and efficiently.
• Maintain a thorough understanding of Airtel products and services to provide accurate information.
• Document and update customer records based on interactions.
• Collaborate with team members to ensure high-quality service delivery and customer satisfaction.
• Participate in 45 days of paid training to understand the company's processes and enhance service skills.

Requirements :

• Minimum of 1 year of experience in customer service within the BPO industry. (Mandatory)
• Excellent communication skills in English. (Mandatory)
• Graduates only. (Mandatory)
• Ability to work in rotational shifts (24/7) for male candidates.
• Age limit up to 30 years.
• Immediate joiners required.

Additional Information :

• 5 days working week.
• No cab facility or meals provided.

Training :

• 45 days of paid training to equip you with the necessary skills and knowledge.

Job Type: Full-time

Pay: ?25,300.00 - ?29,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Delhi District, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• BPO: 1 year (Required)
• Customer service: 1 year (Required)
• customer inquiries: 1 year (Required)
• Team management: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Location:

• Delhi District, Delhi (Required)

Work Location: In person