Job Description

Techno Managerial Skills:Deep knowledge of public cloud concepts, technologies, and services
Ability to become proficient in new technologies and their business applications.
Trained or Experienced and Certified in cloud platforms: (All or any two)
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform
Oracle Cloud Infrastructure
OpenStack
Ability to comprehend digital architectures, understanding intersection between technologies, infrastructure, applications, operational processes, and business requirements.
Team worker with strong ownership and drive
Excellent English communication skills (both oral and written)
Experience building strong relationships with customers, including senior stakeholders.
Analytical mind set, ability to interpret data and drive business conclusions.Role & Responsibilities:Acts as a single point of contact (SPOC) for designated accounts and customers for all operational and technical matters
Ensures high quality services are delivered for account in scope.
Ensure contractual SLAs are met.
Ensure processes are followed.
Provide reports of operational activities to account
Ensure documentation is maintained and available.
Ensure customer satisfaction is measured and maintained at high levels.
Includes organizing customer feedback sessions.
Take full ownership of incoming actions and issues and drive them to resolution.
Own escalations related to services for the accounts in scope.
Coordinate highly complex changes between customer teams
Run cost and security analysis using automated tools and organize periodic reviews with customers.
Serve as technical subject matter expert for services delivered to designated accounts.
Be knowledgeable of customer objectives and requirements from delivered services.
Maintain all customer-specific architecture, design, and procedure documentation.
Proactively and continuously improve the service through:
driving incident root cause identification and fixes
driving further automation and standardization
developing more agile and effective ways of working
defining and maintaining an account Continuous Service Improvement Plan
Enable Growth
Own all customer requests, provide proposals to customer and drive delivery to customer s requirements.
Owns and evolves the service catalogue for accounts/customers in scope.
Through high customer intimacy, understand customer plans and influence/facilitate migrations of additional workloads to Public Cloud
Finances: ensure that services are delivered within budget and proper billing distribution is conducted
Tools:
Finops Tools: Should have working exposure in Cloud Native or 3rd party (Cloud Bolt, Cloudchecker)
Ticketing Tool: Service Now, Jira etc
Collab Tools: Teams, SharePoint, Power BI
Qualifications:
Bachelor s degree in information science / information technology, Computer Science, Engineering, or a related field.
Technical Certification:
Cloud Platform AWS, Azure & GCP Foundation, Associate and Advance level (Any two levels must)

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