When you join Verizon

Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect around the world. Were a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting up our communities and striving to make an impact to move the world forward. If youre fueled by purpose, and powered by persistence, explore a career with us. Here, youll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What youll be doing...

As a Consultant in the Central Transformation Office, you\'ll be managing multiple programs and provide insights to achieve operational excellence. You\'ll be designing and implementing center priorities by setting up program management frameworks, governance and reporting structures, measurement KPIs, review cadence. You will be a key member as part of the Central Transformation, Advisory and Governance Team. You will manage the Program Management office for Transformation initiatives establishing clear focus areas with respect to Delivery & Support functions. Enable VERIZON INDIA to play an integral part in the overall transformational efforts across many functional disciplines through consistent alignment and direction on priorities/approach towards Business, Technology and People areas.

• Operationalising and sustaining processes that emerge out of center priorities and other initiatives.
• Arriving at and adhering to a standard reporting, review and communication mechanism.
• Utilising design thinking capability to translate abstract problem statements into meaningful programs that can be executed to achieve organization's goals.
• Collaborating with partners from multiple functions to drive org-wide initiatives.

What were looking for...

You have strong process improvement, data analytics, and coaching skills as well as a proven track record of implementing effective process changes. The Business Transformation Consultant will play a crucial role in driving process excellence at Verizon Connect by engaging employees to create and execute processes that scale effectively and efficiently. You demonstrate high levels of enthusiasm and curiosity for helping us build and apply structured methodologies in ways that are tailored for our culture. A passion for finding the most effective ways to solve problems, improve experiences, and deliver results will be fundamental to fulfilling the responsibilities of this role; creativity and innovation are welcome. As a trusted advisor and coach to the business, you will identify improvement opportunities and develop a plan to execute the improvements You\'ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of experience driving and executing processes for strategic projects aimed to increase customer loyalty, reducing costs and/or accelerating results.
• Very good experience handling data warehouses like RDG / eDW / GCP with spark, SQL DW, Elastic pool etc.,
• Sound knowledge in tools like Adobe analytics, Kibana, Grafana, Google sheets, Excel & good understanding of pivot table, lookup concepts, graphs etc
• Excellent working knowledge on Tableau
• Practical implementation of Exploratory data analysis & Descriptive Statistics
• Sound knowledge on Machine learning models - Regression, classification & Clustering and Text mining
• Able to handle troubleshooting and root cause analysis
• Good Working knowledge on different marketing channels, call volume reduction, NPS, digital platforms like Desktop, Mobile app etc and assisted sales channels
• Experience collaborating with cross-functional teams and managing stakeholder expectations.
• Very Good exposure in Data Reporting and generating actionable insights
• Experience presenting compelling business cases, business performance results, and recommendations.

Even better if you have one or more of the following:

• 
  Very good domain understanding in
  Mobility : NSE, EUP , AAL, Trade-in, Promo etc
  Home Internet: 5GH, LTEH & FiOS
  Digital apps
• Exposure to change management.
• Strong presentation & communication skills.
• Telecom domain/industry exposure.
• Hands on experience on BI visualisation tools.

Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a pay for performance company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
• Your benefits are market competitive and delivered by some of the best providers.
• You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
• We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.
• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.
• You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

• subject to business approval

If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above.

Where youll be working

In this hybrid role, you\'ll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

Were proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.