Job Description

Job Title: Customer Support Executive - Go Magenta US Telecom Blended Process

Location: Noida (Work from Office)

Job Type: Full-Time

Shift Timing: Rotational Shifts with Rotational Offs (5 days a week)

Job Overview

iEnergizer is hiring dynamic professionals for its •Go Magenta US Telecom Blended Process•. This role involves handling both chat (70%) and voice (30%) interactions for international customers, ensuring excellent service delivery.

Key Responsibilities

• Handle customer queries and concerns effectively through chat and voice support.
• Provide accurate information about products and services to customers.
• Resolve issues promptly, ensuring customer satisfaction.
• Maintain and update customer records as per process requirements.
• Achieve key performance metrics, including response time and quality standards.
• Collaborate with team members to enhance service delivery and customer experience.

Required Skills

• Excellent communication skills (spoken and written English).
• Strong interpersonal and problem-solving skills.
• Proficiency in handling international chat, email, or blended processes.
• Ability to manage and resolve customer queries efficiently.
• Strong typing speed with accuracy (for chat-based tasks).

Qualifications

• Minimum educational qualification: Undergraduate or Graduate.
• Experience:
• 6 months to 1 year of experience in international BPO (chat/email or blended process).
• More than 1 year of experience is preferred.

Compensation

• For more than 1 year of experience: ?45,000 CTC (?38,600 in-hand).
• For 6 months to 1 year of experience: ?40,000 CTC (?33,600 in-hand).
• Excellent incentive structure based on performance.

Additional Details

• No cab facility available.
• Age limit: Up to 35 years.
• Immediate joiners preferred.

Why Join Us?

• Opportunity to work in a premium international process.
• Attractive salary and incentives.
• Professional work environment and career growth opportunities.

Team HR

Helpmate

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• your age ?

Experience:

• International voice process: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9582010918