Job Overview CSE Customer Support Executive role at BPO as a Fresher level position. This is a Full-Time job based in Gurgaon, offering a great package. The role requires excellent communication skills, problem-solving abilities, empathy towards customers, patience, multitasking, product/service knowledge, attention to detail, and the ability to remain calm under pressure. Qualifications and Skills
Excellent communication skills
Problem-solving abilities
Empathy towards customers
Patience in dealing with difficult situations
Ability to multitask
Knowledge of product/service offerings
Attention to detail
Ability to remain calm under pressure
Roles and Responsibilities
Provide effective customer support via various communication channels
Resolve customer queries and issues in a timely and professional manner
Ensure customer satisfaction and retention through exceptional service
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to address customer needs and improve processes
Adhere to company policies and procedures while upholding high service standards