Job Description

We're looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude.

Customer Support Executive Duties:

• Maintain excellent customer satisfaction and review support tickets for appropriate resolution
• Provide customer support through phone and chat
• Work with other departments to resolve customer issues in a timely manner
• Serve as a point of contact for customer support and complaints
• Proactively identify, investigate, and resolve recurring customer support issues
• Maintain appropriate documentation and records of customer interactions
• Maintain appropriate files regarding each customer interaction
• Proactively gather and utilize customer feedback and suggestions
• Review customer satisfaction reports to ensure customers are satisfied with the support they receive
• Contribute to the development of future customer support processes
• Communicate effectively with peers and managers
• Communicate to customers during outbound phone calls
• Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

• Answer inbound customer calls
• Handle renewals and cancellations
• Provide account information and status
• Provide workflow assistance
• Manage all customer issues and requests
• Develop and improve customer experience
• Work with IT and Finance teams to resolve customer issues
• Manage complaints

Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person