Job Description

About Us

YOUR DIGITAL TRANSFORMATION JOURNEY PARTNER

Zouma offers end-to-end IT products, Solutions and Services to empower B2B Business across industries & create a positive impact on your businesses.

We at Zouma always strive for a new way of doing things. As the business world embraces Digital Transformation, we create new benchmarks in our engagement with our customers to enable their business to be ready for a new future, through a consultative approach.

Zouma has evolved as one of the most preferred business solution providers that connects leading technology offerings to it's customers. We cater to the technology needs of the largest Enterprises as well as SMB's.



The Customer Support Executive will act as a liaison between the company and its customers, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric attitude.

Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person.

Issue Resolution: Identify and resolve customer issues efficiently and effectively, escalating to higher management when necessary.

Product Knowledge: Maintain in-depth knowledge of the company's products and services to provide accurate information to customers.

Documentation: Keep detailed records of customers interactions, transactions, comments, and complaints.

Collaboration: Work closely with team in UK to ensure a seamless customer experience.

Requirements

Education: High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.

Experience: Previous experience in customer service or support roles.

Shift Timings: UK shift

Skills:

Excellent verbal and written communication skills.

Strong problem-solving and multitasking abilities.

Proficiency with customer service software and tools.

Ability to work independently and as part of a team.

Job Type: Full-time

Pay: From ?20,000.00 per month

Schedule:

• UK shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person