Job Description

Job Title: Customer Support Executive / Customer Success Associate

Location - Pune Kharadi

Mode: Work From Office

Experience - Fresher - 5 Years

Industry - BPO

Salary Range: ?28,500 CTC to ?40,000 CTC

Interview Mode - Walk in

Job Summary: We are seeking enthusiastic Customer Support Executives to join our Multiple process team in Pune. This role is ideal for individuals with excellent communication skills who can deliver exceptional customer support. We welcome both freshers and experienced candidates, especially those with experience in insurance or sales.

Key Responsibilities: Handle customer queries effectively through phone, chat, or email.Ensure high standards of communication by avoiding Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).Provide accurate information to customers, resolve issues promptly, and maintain high customer satisfaction.Follow company policies and guidelines in all interactions with customers.

Position Title: Customer Support Executive / Customer Success Associate - L1Headcount

Requirement: 400 Profiles

Interview Rounds: HR Round, Versant 6 Certification, Written Assignment, Operations Round, Client Round, Joining Formalities.

Requirements:

Education: Graduate in any field.

Skills: Excellent communication skills in both English and Hindi with no MTI/RTI or grammatical/pronunciation errors.

Experience: Open to freshers and experienced candidates; prior experience in insurance or sales is an advantage.

Salary Range: ?28,500 CTC to ?40,000 CTC

Additional Details:

Cab Facility: Not provided

Job Types: Full-time, Permanent

Pay: ?28,500.00 - ?40,000.00 per month

Schedule:

• Rotational shift

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ?28,000.00 - ?40,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person