Job Description

Job Title: Customer Support Executive

Location: Shanti Nagar, Near Mother Tearse statue, Kakinada

Job Type: Full-Time

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. You will be the first point of contact for customers and will work closely with different teams to provide the best service possible.

Key Responsibilities:

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a record of customer interactions, process customer accounts, and file documents.
• Collaborate with internal teams to resolve complex inquiries and escalate issues to the appropriate department when needed.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Follow communication procedures, guidelines, and policies set by the company.
• Meet or exceed customer satisfaction and service level targets.
• Contribute to the development of customer service best practices and participate in team meetings.

Requirements:

• Proven experience as a Customer Support Executive or similar customer-facing role.
• Excellent communication skills (both verbal and written).
• Strong problem-solving skills and ability to think critically.
• Ability to stay calm and patient when dealing with challenging situations.
• Familiarity with customer support software, CRM systems, and best practices.

Skills Required:

• Communication Skills: Clear, concise, and professional communication.

Work Hours:

• Specify the working hours, such as 10 AM to 7 PM, Monday to Saturday, or shift timings if applicable.

Benefits:

• Competitive salary and potential performance-based bonuses.
• Health and wellness benefits.
• Opportunities for career growth and development.
• Comprehensive training programs.
• Supportive and collaborative team environment.
• Customer Service Skills: Empathy, patience, and attention to detail.
• Problem-Solving Skills: Ability to resolve issues quickly and efficiently.
• Technical Skills: Familiarity with CRM systems, ticketing systems, or customer service platforms.

Teamwork: Ability to work well in a collaborative environment.
Hiring Females Only

Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 7286867593