Cse (customer Service Executive)
Job Description
• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain thorough knowledge of company products, services, and promotions.
• Document customer interactions and transactions in the CRM system.
• Collaborate with other departments to address and resolve complex customer issues.
• Follow up with customers to ensure their issues have been resolved and to gather feedback.
• Identify and escalate priority issues to the appropriate team or supervisor.
• Continuously strive to improve service delivery and customer experience.
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?20,000.00 per month
Benefits:
• Life insurance
• Provident Fund
Schedule:
• Day shift
• Morning shift
• Rotational shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Required)
• Hindi (Preferred)
Location:
• Gurgaon District, Haryana (Preferred)
Shift availability:
• Day Shift (Required)
• Night Shift (Required)
Work Location: In person
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Job Detail
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Job IdJD3382615
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear