Job Description

The position would be responsible as below:

Roles & Responsibilities:

• Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
• Respond to the needs of customers and provide excellent customer service
• Complete call logs and reports handover jobs if needed.
• Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
• Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
• Obtaining authorization as appropriate for works exceeding set guidelines
• Using email to inform and receive instruction
• Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
• Monitoring overdue orders through to completion
• Ensuring set performance targets and KPI's are met
• Managing and resolve customer complaints
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company's Health and Safety Policy
• Any other reasonable duties which may be requested

Candidate Should have minimum 3 Years of experience with International Voice process (Outbound / Inbound) calls.

• Excellent English verbal & written communication skills (Call & Email).
• International Inbound & Outbound call experience.

Benefits:

• 5 Days Working
• Mediclaim
• Paid Leaves

Job Types: Full-time, Permanent

Pay: ?360,000.00 - ?540,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift
• UK shift

Supplemental Pay:

• Commission pay
• Overtime pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 4 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9724160089
Expected Start Date: 01/11/2024