Job Description

About More Retail Private Ltd (MRPL)

MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale.

Purpose of the Role

To efficiently manage customer interactions and ensure prompt resolutions to enhance customer satisfaction.

Principal Responsibilities:

A) Customer Interaction:

• Handle customer inquiries and complaints via phone, chat, and email
• Co-ordinate and provide accurate resolutions to customer issues
• Maintain a positive and professional attitude toward customers

B) Phone and Store Coordination:

• Make outbound calls to stores to coordinate and resolve customer issues
• Ensure effective communication between customers and store teams along with delivery agents if required

C) Chat and Email Management:

• Respond to customer queries promptly through chat
• Manage and resolve customer issues via email following established processes

D) Cross-Functional Coordination:

• Work closely with cross-functional teams to ensure timely resolution of customer cases
• Escalate issues when necessary and follow up until resolution

E) Multitasking:

• Handle multiple customer interactions and tasks simultaneously
• Prioritize tasks to ensure efficient workflow and customer satisfaction

F) Language Skills:

• Communicate effectively in English, Hindi, South Language professancy added advantage

Education and Experience:

• Bachelor's degree is a must
• Previous customer service experience is preferred
• Proficiency in CRM software and Gmail
• Excellent verbal and written communication skills.
• Proficiency in English, Hindi
• Kannada or Tamil or Malyalam proficiency would be preferred
• Strong customer service skills and ability to work well in a team
• Ability to handle complaints and provide effective solutions

Values

• Collaboration
• Customer Obsession
• Frugality
• Innovation
• Grit
• Integrity
• Growing Talent

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English, Hindi, Malyalam, Kannanda, Tamil (Required)

Location:

• Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person

Expected Start Date: 10/08/2024